1. Introduction
Tranquil Terrace Galle ("we," "our," or "the Villa") respects and safeguards the personal privacy of all our guests, website visitors, and booking enquirers. This Privacy Policy details how we collect, use, and protect your information when booking a stay at Villa Araliya or Villa Olu.
2. Information We Collect
When you contact us, enquire via WhatsApp Concierge, or request a reservation, we may collect:
- Full Name and contact details (email, telephone/WhatsApp number).
- Check-in and check-out dates, villa preference (Araliya, Olu, or Both Villas), and number of guests (up to 2 per villa / 4 total).
- Special requests, dietary preferences, or celebration requirements (honeymoon, anniversary, birthday).
- Identification documents required by Sri Lanka Tourism and local immigration authorities upon arrival.
3. How We Use Your Information
We use your information strictly to provide hospitality services, process direct reservations, coordinate concierge transfers, prepare your private plunge pool and bespoke meals, and communicate directly with you.
4. Third-Party OTA Platforms
When booking through verified channels (Booking.com, Agoda, Airbnb), your data is governed by the respective platform's privacy terms. We do not sell, rent, or lease guest information to any third parties.
5. Contact Us
If you have any questions about this Privacy Policy or wish to modify your stored details, please reach out to our Concierge team at hello@tranquilterracegalle.com or via WhatsApp at +94 77 068 2366.